Position Overview

The Washington Area Community Investment Fund (WACIF) seeks a full-time Operations Coordinator, whoplays a key cross-functional role within the Operations department. The Operations Coordinator is responsible for day-to-day operational execution and administrative support, supporting the development and implementation of process improvements that enhance organizational efficiency and effectiveness. The Coordinator supports daily operational activities including administrative support, compliance, facilities and front desk management, and coordinating with WACIF’s IT services provider.  The Operations Coordinator oversees facilities for WACIF’s Rhode Island Avenue office location and serves as a primary point of contact for internal operations requests. 

Reports to: Chief Operating Officer (COO)

Duties & Responsibilities

Compliance & Process Management

• Assist in standardizing and maintaining key Standard Operating Procedure (SOPs) & process manuals across the organization, such as Risk & Incident Management, Technology Onboarding Policy, Employee On/Off-boarding processes, etc.
• Manage distribution, tracking, and maintenance of WACIF property, ensuring new hires receive equipment and departing staff return all property.  Make decisions about expired or outdated technology related property.
• Assist with the organization, digital storage, and maintenance of key vendor and supplier contracts across WACIF.
• Support the development and improvement of organizational processes and internal controls.
• Complete compliance‐related tasks with local and federal government agencies and funders.
• Compile and submit pre‐award compliance documentation requirements for grant awards.
• Provide administrative, compliance and project tracking support for grant onboarding.
• Document compliance requirements and coordinate the reporting and tracking of compliance outcomes across departments for regular submission to senior leadership
• Coordinate and manage insurance policies, periodically evaluating their relevance and cost-effectiveness.

Systems & Technology Support

• Assist in implementation of key productivity tools organization wide.
• Administer Technology Onboarding Policy, ensuring cross-functional teams follow protocols when recommending new technologies.
• Support the ongoing development and maintenance of WACIF SharePoint site infrastructure, implementing procedures and standardized processes as needed.    
• Coordinate with WACIF’s IT Services Provider to manage technology equipment effectively, including licensing assignments for software, laptop purchases and distribution, technical equipment procurement and IT cost management.
• Track and manage invoicing related to IT services to assist in effective cost management.

Facilities & Office Management

• Oversee WACIF’s Rhode Island Avenue (RIA) office management, ensuring facilities meet cleanliness, security, and upkeep standards.
• Ensure the entrance and first floor is presentable and any marketing media available is current, relevant, and credible.
• Greet and welcome visitors during normal business hours as they enter and exit the building.
• Respond to general inquiries across communication platforms (i.e., email, telephone, etc.).
• Assist in coordinating with facilities maintenance staff and vendors to ensure facilities comply with regulations and issues are handled promptly.
• Collaborate with maintenance and vendors to ensure repairs are processed in a timely manner.
• Maintain an updated asset management inventory across facilities and storage units.
• Lead procurement efforts for office supplies, maintaining detailed recordkeeping.
• Coordinate corporate memberships, subscriptions, renewals, and registrations.
• Reconcile Operations Department credit card accounts and maintain supporting documentation.

Other Duties:

• Support the Executive Team on operational projects and assignments.
• Additional duties and responsibilities as assigned by management.
• Hybrid flexible work environment with required onsite office availability for team meetings,  staff events, training, and special events/projects as required.

Qualifications

• Bachelor’s degree in business administration, operations, or a related field preferred, or equivalent work experience.
• Minimum of 2 years of experience in operations, office management, and/or administrative support roles.
• Ability to manage multiple tasks simultaneously and prioritize effectively.
• Must be a cross-functional team player and able to communicate and coordinate with a diverse set of stakeholders to achieve project objectives.
• Excellent problem-solving skills, anticipate issues and develop practical solutions.
• Able to build relationships, engaging a diverse range of occupants, visitors, staff and clients to help them feel welcome and informed about WACIF as they visit our facilities or call with basic questions.
• Attention to detail for administrative tasks, specifically in regard to compliance and finance.
• Experienced in drafting and coordinating procedures for cross functional policy manuals.
• Exposure to developing, reengineering, and strengthening process/internal controls.
• Positive, entrepreneurial spirit including ability to seek new and creative solutions to challenges.
• Proven self-starter motivated to create efficiency in their own work and those around them.
• Willingness and ability to identify process inefficiencies, risks, or failures.
• *This is a hybrid role with the requirement to be on-site two days per week.  

About The Washington Area Community Investment Fund (WACIF)

The Washington Area Community Investment Fund (WACIF) advances equity and opportunity in the Washington, D.C. area’s underserved communities by providing financial capital, business advisory services, and strategic networking support to underinvested entrepreneurs. Since its inception in 1987, WACIF has deployed more than $100 million in capital, served more than 4,500 entrepreneurs with business advisory services, and helped create or retain more than 44,000 local jobs. To learn more about WACIF’s work, visit www.Wacif.org.

Compensation

Competitive salary commensurate with experience.  Medical, Dental, Vision, HSA, FSA, DCA, Life & Disability insurance coverages available. 401(k) retirement plan (employer matching contribution eligible); paid time off (increased with tenure), paid holidays and sick leave days, transportation benefits, and education assistance benefits (professional development, tuition reimbursement, and student loan repayment).

Salary Range: $50,000 – $65,000

To Apply

Interested candidates should email a resume, thoughtful cover letter that outlines how your skills and experience meet the qualifications of the position, and salary requirements to with “Operations Coordinator” in the subject line.

WACIF is an equal opportunity employer and welcomes candidates from diverse backgrounds.

WACIF provides a flexible and hybrid working environment with the opportunity to work remotely.