Reports to: Executive Director, Anacostia Art Center
Supervises: Front Desk Associate
Status: Full-Time – Exempt

Location: On-site, Washington, DC

The Washington Area Community Investment Fund (WACIF) seeks a dynamic and entrepreneurial Director of Membership & Business Development to lead the day-to-day operations, growth, and member experience of the HIVE Coworking space at the Anacostia Arts Center.

This role will lead operations of the HIVE at a pivotal moment, as the Anacostia Arts Center (AAC) reopens following renovation. The Director will play a critical role in growing the membership, shaping the member experience, and positioning the HIVE for its next phase of growth, and will lead the integration of the HIVE into WACIF’s mission.

This role blends operations, business development, community-building, and strategy. The ideal candidate is equally comfortable creating a welcoming, high-quality member experience as well as driving revenue, partnerships, and overall performance of the space. 

The Director serves as the primary steward of the coworking space, working cross-functionally with Programs, Lending, Marketing, Development, and Finance teams to ensure members are deeply engaged in WACIF’s broader offerings.

This role requires curiosity and an entrepreneurial mindset with a commitment to continuously test, refine, and evolve strategies that strengthen recruitment, engagement, and retention. The Director will manage with a high level of ownership and help shape the future growth and positioning of the HIVE as a key entrepreneurial and community platform within the Anacostia Arts Center.

DUTIES & RESPONSIBILITIES 

1. Membership Growth, Retention & Sales

Drive membership, revenue, and a strong, engaged membership base through creativity, experimentation, partnership development, and data-informed decision-making. Collaborate closely with the Executive Director of the AAC to develop growth strategies, evaluate opportunities, and align the HIVE’s operations and membership goals with the broader vision and priorities of the Center.

• Monitor and improve key performance metrics including occupancy, retention, churn, engagement, and member satisfaction 
• Develop, test, and iterate strategies to increase membership, revenue and retention 
• Regularly report to leadership on performance trends and key metrics 
• Experiment with messaging, programming, partnerships, events, promotions, and member engagement tactics to identify effective approaches for growth 
• Contribute to strategic planning, business model evolution, and growth strategies for the HIVE 
• Develop and manage partnerships with government agencies, nonprofit organizations, entrepreneur support organizations, corporations, and ecosystem partners that enhance member value, visibility, recruitment, and community impact 
• Identify opportunities to expand earned revenue, sponsorships, partnerships, programming, and member services in collaboration with the Executive Director 
• Stay informed on coworking, entrepreneurship, hospitality, and small business ecosystem trends and bring forward ideas and practices that strengthen the HIVE’s competitiveness and relevance 
• Work closely with Communications to refine messaging, storytelling, social media strategy, and outreach efforts that strengthen the HIVE brand and drive membership growth 
• Vet applicants and manage membership agreements and onboarding processes 
• Respond to all member and prospect inquiries within 24 hours and maintain a high standard of responsiveness and hospitality 
• Help position the HIVE as a leading mission-driven coworking and entrepreneurial community in Washington, DC 

2. Financial Management & Performance Tracking

Own financial performance and data-driven decision-making for the HIVE.

• Manage HIVE budget, revenue, and expenses 
• Track rent rolls, delinquencies, and collections 
• Monitor and report on key performance metrics and trends that impact leadership decisions 
• Support WACIF’s annual budgeting process as it relates to the HIVE income and expenses and provide recommendations to AAC leadership as part of the budgeting process. 
• Ensure financial sustainability while aligning with WACIF mission-driven goals
• Report findings, insights, and performance metrics.

3. Space Operations & Member Experience

Serve as the primary operator and face of the HIVE, ensuring a high-quality, hospitality-driven environment for members.

• Oversee daily operations of the coworking space, including opening/closing, inventory management, vendor coordination, mail services, and space functionality.
• Deliver exceptional member and guest experience; get to know members and their businesses as well as their growth goals, lead tours with prospective clients, and onboard new members.
• Design and execute member onboarding and milestone activities for members as they continue their membership. 
• Maintain co-working systems (billing, access control, reservations, member contracts, CRM) 
• Manage mail, logistics, and all shared resources for the HIVE. 
• Ensure policies, procedures, and community norms are clearly articulated and upheld by all members, WACIF staff, and anyone who utilizes the space.
• Troubleshoot issues and proactively resolve member concerns, including serving as primary POC for HIVE software and website issues.

4. Community Building & Programming

Cultivate a vibrant, connected, and engaged entrepreneurial community.

• Plan and execute regular member events and networking opportunities 
• Foster connections among members and across WACIF offerings and other entrepreneurs in the ecosystem
• Serve as a visible ambassador for the HIVE within the broader community 
• Build relationships with local partners, entrepreneurs, and ecosystem stakeholders 

5. Events & Space Rentals (HIVE-related)

Manage co-working-related rentals in coordination with the AAC team.

• Serve as primary point of contact for HIVE member rentals and space needs 
• Coordinate scheduling, logistics, and execution of training and events 
• Collaborate with AAC staff on shared calendars and building use 
• Support setup and breakdown logistics as needed 
• Ensure a seamless client experience for member-hosted events
• A/V Support 

6. Cross-Functional Collaboration

Integrate the HIVE into WACIF’s broader ecosystem.

• Partner with Programs to Drive Member Participation in training and technical assistance 
• Collaborate with Lending to connect members to capital opportunities 
• Work with Marketing to promote the HIVE and optimize messaging 
• Coordinate with Development on partnerships and fundraising opportunities, including helping with drafting relevant grants for the HIVE 
• Support retail tenants and broader AAC initiatives as needed 

7. Technical Assistance & Entrepreneur Support

Provide light-touch support and connect members to resources.

• Offer guidance on business growth topics and ecosystem navigation 
• Support members pursuing certifications (e.g., CBE) 
• Connect members to WACIF programs, partners, and resources 
• Work closely with the Program teams and Small Business Advisors to ensure HIVE members have access to relevant information and resources 

8. Team Leadership & Culture

Contribute to and help cultivate a collaborative, high-performing, solutions-oriented team culture grounded in accountability, initiative, responsiveness, and continuous improvement.

• Supervise or coordinate with staff supporting HIVE operations (as applicable) 
• Model strong communication, accountability, and hospitality 
• Contribute to WACIF broader team culture and initiatives 

10. Additional Responsibilities

• Special projects and initiatives as assigned

QUALIFICATIONS

• Bachelor’s degree in business, marketing, communications, real estate management, or other relevant fields.
• Minimum of 7 years’ professional experience in one or more of the following areas: coworking space operations, business administration, public administration, non-profit administration, and/or small business management, development, and/or assistance.
• Familiarity with Stripe and Optix or similar payment processing and coworking space management software preferred.
• Experience in Microsoft Office Suite;
• Experience in organizing events; 

• Must be a team player, able to work within a team structure, and collaborate with a diverse set of stakeholders to develop effective partnerships;
• Demonstrated skills at building and cultivating strong relationships with key stakeholders, including staff and small business owners;
• Entrepreneurship and/or small business experience preferred;
• Strong interpersonal, verbal, and written communication skills;
• Excellent organizational and problem-solving skills and abilities;
• Comfortable operating and troubleshooting Audio/Video Tech + Internet
• Should be organized, detail-oriented, and a multitasker;
• Occasional evening and weekend hours are required.

Working Conditions and Physical Requirements

The requirements below are representative of those that must be met to successfully perform the essential functions of this job, with or without reasonable accommodation.

• This position will report on-site. Work will be performed at the Anacostia Art Center.
• Position may require sitting, standing, walking, using a computer, speaking, hearing, lifting/carrying up to 15 pounds, and traveling.

Description Disclaimer

This position description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be a complete or exhaustive list of all duties, responsibilities, qualifications, or working conditions. WACIF reserves the right to modify, assign, reassign, or eliminate duties and responsibilities as business needs require, subject to applicable law.

About the Washington Area Community Investment Fund (WACIF) 

The Washington Area Community Investment Fund (WACIF) advances equity and opportunity in the Washington, D.C. area’s underserved communities by providing financial capital, business advisory services, and strategic networking support to underinvested entrepreneurs. Since its inception in 1987, WACIF has deployed more than $50 million in capital, served more than 3,500 entrepreneurs with business advisory services, and helped create or retain more than 20,000 local jobs. To learn more about WACIF work, visit www.wacif.org. 

COMPENSATION

Competitive salary commensurate with experience. Medical, Dental, Vision, Life & Disability coverages available. 401(k) retirement plan (employer matching contribution eligible); paid time off (increased with tenure), paid holidays and sick leave days, transportation benefits, and education assistance benefits (professional development, tuition reimbursement, and student loan repayment).

Salary Range: $90,000 – $108,000

TO APPLY

Interested candidates should apply using the link below:  

https://www.applicantpro.com/openings/thehrteam/jobs/4238280-1141059

If you have questions or need additional information about this role, don’t hesitate to contact us at with “Chief Development Officer” in the subject line. 

WACIF is an equal opportunity employer and welcomes candidates from diverse backgrounds.

WACIF provides a flexible and hybrid working environment with the opportunity to work remotely.